WhatsApp and call orders
Add items to your posts that open a WhatsApp chat with your order message ready, call you to order, or link to your own store products.
Take orders on WhatsApp or by phone, right from a post. Followers tap once and land in a chat with your message ready, or in their phone's dialler.
Add a WhatsApp order
- Open a post in Dashboard → Posts, or create a new one.
- In the products area, tap WhatsApp order.
- Enter your WhatsApp number with the country code, like +91 98765 43210. A 10-digit number gets +91.
- Optionally edit the Pre-filled message. It starts as "Hi! I'd like to order this." Buyers can edit it before sending.
- Fill in the item's details and save the post.
Add product details to the message
The switch Add product details to WhatsApp messages is on by default. After your message, it adds the title, price, coupon, post number, link and a short reference like Q23-P2, plus name and PIN code prompts. That way you know exactly what someone wants to order.
Add a call-to-order item
- In the post editor, tap Call to order.
- Enter your Phone number with the country code.
- Save the post.
Tapping it opens the phone's dialler with your number.
Other item types in a post
- Add a link: any page, like a blog post, playlist, form or video, without a price.
- From my Store: your own published store products. Buyers open the product's page in your shop to buy it.
- Regular products, like affiliate links. See Affiliate links.
You can mix these in one post: affiliate products, links and order buttons can sit side by side.
Clicks are counted
WhatsApp, call and link taps show up in your analytics, so you can see which posts bring orders.
Free plan limits
On the Free plan, posts can hold up to 30 products in total. WhatsApp and call items count toward that, across all your posts, drafts included. Premium removes the limit. See Plans and Premium.
Running a cafe or restaurant? Add order and booking buttons for delivery apps instead. See Order and booking buttons.
Learn more on the feature page.
Common questions
Do buyers need anything installed?
WhatsApp orders open WhatsApp (app or web). Call to order opens the phone's dialler.
Which number format should I use?
Include the country code, like +91 98765 43210. A 10-digit number is treated as an Indian number.
Do WhatsApp orders show in Orders?
No. Orders happen in your WhatsApp chat. Only store products bought on QKAP show in Dashboard → Orders.