Inbox and brand deals

The inbox lets followers and brands message you from your page, and you reply from your dashboard. It's included on every plan.

Turn on your message button

1. Go to Dashboard → Inbox and open the Settings tab (or go to /dashboard/inbox/settings).
2. Turn on Show a message button on your page.
3. Under Button text, pick Message me, Contact me, Partnerships, Sponsorships, Collabs, or Your own words (up to 24 characters).
4. Under Where it shows, choose Under your bio, In your floating button menu, or both.
5. Save.

The floating button option needs your floating button set to a menu in Dashboard → Design (Floating button). See Themes and design.

Turning the button off stops new conversations. Existing ones stay, and both sides can keep replying.

Choose what people can ask about

Under Request types followers can pick, choose from General, Partnerships, Sponsorships, Collabs and Product questions. You need at least one.

Partnerships, sponsorships and collabs also ask for the brand, its website, the offer (paid, gifted or affiliate) and a budget. So brand deals arrive sorted and with details up front.

You can also add a Note in the message form: up to 3 lines shown at the top of the form, from you.

Auto-reply and quick replies

• Auto-reply: turn on Send an automatic reply to thank people the moment they write. It's sent right away when someone starts a new conversation, labelled as automatic. Up to 500 characters.
• Quick replies: save answers you send often, like your rates or where to find your media kit. You can keep up to 10, one tap away while replying.

Email notifications

Turn on Email me when someone starts a conversation. Emails go to the account that owns the page, at most once every 12 hours per conversation. They never include the message itself.

Read and reply

On the Conversations tab you'll find:

• Views: All, Unread, Starred, Archived and Blocked.
• A filter by request type, like "Sponsorships (3)".
• Search conversations.

Open a conversation, write in Write a reply… and tap Send reply. Press Enter to send and Shift + Enter for a new line. Replies can be up to 2,000 characters.

From a conversation you can Star, Archive, Mark unread, or Report & block. Blocked senders can't message your page and aren't told. You can unblock them any time.

Keyboard shortcuts: press s to star, e to archive and u to mark unread. Open Shortcuts to see them all.

Download your conversations

In Settings, under Your data, tap Download all conversations (CSV). It includes every conversation, archived and blocked ones too. Emails appear only where the follower shared theirs.

Reply as a team

Give teammates inbox access with roles: see messages, reply, or manage the inbox settings. Every reply shows which teammate sent it, while followers just see your page's name. See Team and roles.

Common questions

Do followers need an account to message me?

Yes. They log in or create a free QKAP account before sending. Viewing your page never needs an account.

Will they see my email address?

No. Messages go through QKAP. You see the sender's name, and their email only if they choose to share it.

What about spam?

Every sender is logged in, each account can start only a few conversations an hour, and you can block or report a sender from the conversation.

More on the feature page.