Verified reviews
Let real buyers rate your products, approve each review before it shows, and reply in public.
Verified reviews show star ratings from people who actually bought. You approve each one before it appears, so nothing shows without your OK.
Turn reviews on
- Go to Dashboard → Payments.
- Under Shop options, turn on Verified reviews.
- Tap Save settings.
If reviews are off, the Reviews screen reminds you to turn them on in Payments.
Who can review
Only buyers whose order you've confirmed as paid, or who got a free product, can leave a review. They write it from their private order page, with stars and a few words. Each review is tied to one order, so there are no fake reviews.
Approve, hide or reply
Go to Dashboard → Products → Reviews. New reviews wait for you, and the tab shows a count when some are waiting. Reviews are grouped as Waiting, Published and Hidden.
For each review you can:
- Publish it on the product page.
- Hide it from your page. Hidden reviews stay in your dashboard.
- Reply in public, right under the review. Use Edit reply to change it.
- Delete it for good. The buyer can write a new one from their private page.
If a buyer edits their review, it goes back to waiting until you approve it again.
Where stars show
Published reviews and the average rating show on the product page. Your shop cards show the average rating and how many reviews it's from. Each product's Share & stats card shows its reviews too.
Ask happy buyers to leave a review in your Thank-you message or when you message them on WhatsApp.
Learn more on the feature page.
Common questions
Can I remove a bad review?
Yes. You can hide it or delete it. You can also reply in public to answer a concern.
Can buyers edit their review?
Yes. An edited review waits for your approval again.
Can anyone without an order review?
No. Reviews open only once an order is confirmed.