# Troubleshooting Fixes for common problems with payments, Instagram's browser, limits, logins and team access, and how to contact support. Source: https://qkap.app/docs/troubleshooting Something not working as expected? Find your problem below. If it isn't listed, see **Get help** at the end. ## Payments and orders ### A buyer paid by UPI but the order still says waiting UPI payments go straight to you, so QKAP can't see them. The buyer taps **I've paid** and the order shows "Payment sent – waiting for confirmation" until you check it. 1. Check that the money reached your UPI account. 2. Go to **Dashboard → Store → Orders**. 3. Open the order and tap **Mark as paid**. The buyer's order page unlocks by itself once you confirm. See [Orders and customers](https://qkap.app/docs/orders-and-customers). ### I paid for Premium but it isn't on yet After checkout you're sent back to **Dashboard → Billing**. If it says **Still confirming**, wait a minute and refresh. If it says the payment didn't go through, try again from Billing. See [Billing and invoices](https://qkap.app/docs/billing-and-invoices). ### My renewal failed Premium stays on for a 3-day grace period while the payment is retried. Go to **Dashboard → Billing** and tap **Update payment method** to keep it. ## Your page ### Followers who tap Shop in Instagram aren't logged in to the store Inside Instagram, links open in a mini browser where followers usually aren't logged in to Amazon or other stores. Turn on open-in-app links in **Dashboard → Affiliate tags** to send them to the store's app instead. This works on Android inside Instagram, Facebook and other in-app browsers; iPhone and desktop are unchanged. It's a Premium feature. See [Affiliate links](https://qkap.app/docs/affiliate-links). ### I can't add more posts, links or collections You've probably reached a Free limit: 10 live posts, 30 products, 3 collections and 3 custom links. Archive or delete some, or upgrade. See [Plans and Premium](https://qkap.app/docs/plans-and-premium). ### My extra pages or menu items disappeared When Premium ends, extra pages beyond your first are paused and hidden from followers, and menu items above the Free limits are hidden. Nothing is deleted. Everything comes back when you upgrade. ### I changed my username and my old link stopped working When you change your username, your old link redirects to the new one for 60 days, then stops working. Update the link in your bio as soon as you change it. See [Profile and bio](https://qkap.app/docs/profile-and-bio). ## Logging in ### I forgot my password On the log-in page, tap **Forgot password?** and follow the link we email you. It expires in 30 minutes. If reset by email isn't available, contact support from the email you signed up with. See [Account security](https://qkap.app/docs/account-security). ### I lost my authenticator app Use one of your recovery codes on the log-in screen. Then create new codes from **Dashboard → Settings → Security**. ### I signed up with Google and can't change my email or delete my account Those need a password. Set one under **Dashboard → Settings → Password** with **Set password**. ## Teams ### A team invite link doesn't work Invite links work once and expire after 7 days. Ask the owner to open **Dashboard → Team → Invites** and tap **New link**. ### "You don't have permission" when I try something Your role doesn't include that action. Ask the page owner to change your role. See [Team and roles](https://qkap.app/docs/team-and-roles). ## Get help Go to [Contact](https://qkap.app/contact) for the fastest way to reach us. If your message is about your account, send it from the email address you use to log in so we can find you. Premium creators get priority support. > Tip: To report a creator's page or post, use the Report option on that page. Problems with an order from a store like Amazon (delivery, returns) are handled by that store, so contact it directly. ## Common questions ### Where do I change my email, password or time zone? In **Dashboard → Settings**. Two-factor login is under **Settings → Security**. ### How do I ask for a refund? See the refund section in [Billing and invoices](https://qkap.app/docs/billing-and-invoices).