# Orders, customers and reports

Confirm payments, resend buyer links, ship orders, print receipts, email your list and read your store reports.

Source: https://qkap.app/docs/orders-and-customers

Every sale and buyer lives in your dashboard. Here's how to work through orders, keep in touch with customers and see how your store is doing.

## Orders

Go to **Dashboard → Orders**. Each order has a payment status:

- **Unpaid**: the buyer hasn't said they paid yet.
- **Says paid**: the buyer tapped **I've paid**. Check your money and confirm.
- **Paid**: confirmed. The buyer has access.
- **Cancelled**: cancelled by you, or automatically after 7 days unpaid.

Search by name, email, phone, order number, UTR or tracking number. Open **Filters** to narrow by payment status, fulfilment, product, product type, dates, tag or who it's assigned to.

### Actions on an order

- **Mark as paid**: confirms payment and unlocks access. For memberships, **Confirm renewal** extends access.
- **Copy buyer link**: copies the buyer's private order link.
- **Email link again**: re-sends the link by email.
- **WhatsApp buyer** or **Send payment reminder**: opens WhatsApp with a ready message.
- **Receipt**: opens the receipt for a paid order.
- **New link**: creates a fresh private link if the old one was shared. The old link stops working at once.
- **Cancel** (unpaid) or **Revoke access** (paid). Cancelling releases any booked time or stock. Revoking locks files, lessons and booking details. Refunds, if any, are up to you.

Each order also shows the payment reference (UTR), any discount code, and whether the buyer has opened their page. You can add a private note, tags, and assign the order to a teammate.

### Physical orders

For physical products, tap **Ship & add tracking** to set the status, courier, tracking number (AWB) and tracking link. You can email the buyer when it ships or arrives, then **Mark delivered**.

### Bulk actions

Select orders to mark them paid, assign or tag them, change fulfilment, or print **Packing slips** and **Invoices**. **Export CSV** downloads your orders.

## Receipts

Every paid order gets a printable receipt. It lists the product, any add-on, the discount code and the total, plus the payment reference the buyer entered. Gift orders note who the gift was for. Buyers find it on their order page and can save it as a PDF.

Add your **Business name**, **GSTIN / tax ID** and **Business address** under **Receipt details** in **Dashboard → Payments**. Free orders don't get receipts.

> A receipt shows your GSTIN if you add one. Whether it meets your tax obligations depends on your situation, so check with your accountant.

## Customers

Go to **Dashboard → Products → Customers** to see everyone who bought from you or joined your list. Filter by **Buyers** or **Subscribers**, and search by name, email, phone or product. The list shows the first 500; use **Export CSV** for everyone.

## Store emails

Go to **Dashboard → Products → Emails** to email your audience.

1. Pick a starter, like **New product**, **Discount** or **Update**, or write your own.
2. Choose **Send to**: **Everyone**, **Subscribers** or **Customers**. A product's waitlist can be picked too.
3. Write a **Subject** and **Message** in plain text.
4. Tap **Send now**.

You can send up to 3 emails a day. Every email has an unsubscribe link, and people who unsubscribed are left out. Sent emails are listed below. See also [Email broadcasts](https://qkap.app/docs/email-broadcasts).

## Store reports

Go to **Dashboard → Store reports** and pick a range: **Last 7 days**, **Last 30 days**, **Last 90 days**, **This month**, a month, or a custom range. You'll see:

- Revenue, paid orders, average order value, units sold, cancellations and repeat buyers.
- Conversion, revenue by product and by product type, and top customers.
- Discount codes used, a payment funnel and fulfilment timings.
- **When people buy**: paid orders by weekday and hour.

Orders in other currencies are reported separately. Learn more on the [feature page](https://qkap.app/features/customers-and-orders).

## Common questions

### A buyer lost their link. What do I do?

Use **Copy buyer link** or **Email link again**. If it was shared, use **New link**.

### Can I export my data?

Yes. Orders and customers both download as CSV.

### Can teammates help with orders?

Yes. Assign orders to teammates and filter by assignee. See [Team and roles](https://qkap.app/docs/team-and-roles).