# Browser notifications Get a notification on your phone or computer for new orders, messages, reviews and more, even when QKAP isn't open, and choose what you hear about. Source: https://qkap.app/docs/browser-notifications QKAP can send a notification to your phone or computer when something needs you: a new order, a new conversation, a review to approve, a payment problem. It shows up like a message from an app, even when QKAP isn't open. You turn it on once on each device you want it on, and choose which kinds you get. Notifications are included on every plan. ## Turn on notifications 1. Go to **Dashboard → Settings → Notifications**. 2. Under **This device**, tap **Turn on notifications**. 3. When your browser asks, choose **Allow**. Tap **Send a test** to check that it works. Do the same on every phone and computer you want notifications on: each one appears under **Your devices**. QKAP never asks on its own. Your browser only shows its question after you tap **Turn on notifications**. ## Where they work - **Computers**: Chrome, Edge, Firefox and Opera, and Safari on a Mac with macOS 13 Ventura or later. Chrome, Edge and Firefox show them while the browser is running, even with no window open. - **Android**: Chrome, Edge, Firefox, Samsung Internet and Opera. - **iPhone and iPad**: iOS 16.4 or later, once QKAP is on your Home Screen (steps below). They don't work inside the built-in browsers of apps like Instagram or Facebook, or in private windows. Open QKAP in your normal browser instead. ### iPhone and iPad An iPhone only shows notifications from apps on its Home Screen, so add QKAP there first: 1. Open your dashboard in Safari. 2. Tap **•••**, then **Share**. On iOS 18 or earlier, tap **Share**. 3. Tap **Add to Home Screen**, keep **Open as Web App** on, then tap **Add**. 4. Open QKAP from your Home Screen, go to **Settings → Notifications** and tap **Turn on notifications**, then **Allow**. ### Brave Brave blocks notifications from websites until you turn on one setting: open **Settings → Privacy and security** and turn on **Use Google services for push messaging**. Then turn notifications on in QKAP. ## Choose what you hear about Under **What to notify you about**, switch each kind on or off. Switches save as you go and count for every device you turned on. | Kind | What you get | |---|---| | **Orders and bookings** | New orders, buyers who say they've paid, calls that moved, and orders assigned to you | | **Messages** | A new conversation in your inbox, or a new message in one you've read and haven't archived | | **Reviews** | Reviews waiting for your approval | | **Subscribers and sign-ups** | New deal-alert subscribers, form responses, waitlist and community joins | | **Page health** | Broken product links, Auto-DM stopping, custom domain changes, and finished emails and imports | | **Plan and account** | Your trial ending, payment problems, team changes and agency requests | | **News from QKAP** | New features and tips, a few times a month at most. Off until you turn it on | Sign-ups are grouped so a busy day doesn't flood you: the first one arrives right away, and the ones after it arrive together a little later, like "5 new subscribers". Tap a notification to open it in your dashboard. If it's about another of your pages, QKAP switches to that page first. ### Team members and agencies If you work on someone else's page, you get its notifications for the areas your role can open: orders if you can see orders, messages if you can read the inbox, and so on. Plan and billing alerts go only to the account that pays. Your switches are your own and cover every page you work on. See [Team and roles](https://qkap.app/docs/team-and-roles). ## What a notification shows Notifications can appear on a locked screen, so they never include message text, review text, form answers, or buyers' emails, phone numbers or addresses. You see just enough to know what happened, like "New order #1042", and the details stay in your dashboard. ## Turn notifications off - **On this device**: under **This device**, tap **Turn off**. - **On another device**: under **Your devices**, tap **Turn off** next to it. Everything from QKAP stops on that device, including updates from **Get QKAP updates**. - **One kind**: switch it off under **What to notify you about**. Logging out of QKAP on a device also stops its notifications. If you log in there again within 90 days, they start again once you open your dashboard; after that, turn them on again. Signing out other devices, or changing your password, stops them on those devices too. See [Account security](https://qkap.app/docs/account-security). ### News from QKAP and Get QKAP updates QKAP's news can reach a browser in two ways: the **News from QKAP** switch, for every device you turned on, and the **Get QKAP updates** button at the bottom of qkap.app, for that browser only. A browser with both gets each update once. - Switching **News from QKAP** off stops QKAP's news on all your devices, including ones where you also tapped **Get QKAP updates**. - In a browser that gets QKAP updates from that button, **This device** says so and has a separate **Turn off** for them. Turning off notifications under **This device** leaves those updates on until you turn them off too. Turning that device off from another one, under **Your devices**, stops its updates as well. - At the bottom of qkap.app, **Turn off** next to **QKAP updates on** stops them in that browser. On a device you turned on, it also switches **News from QKAP** off. ## If your browser blocked them If you chose **Block**, QKAP can't ask again: only your browser's settings can undo it. **Settings → Notifications** shows the steps for the browser you're using. In short: - **Chrome, Edge and Opera**: click the icon to the left of the address bar and set **Notifications** to **Allow**, then reload the page. - **Firefox**: click the icon to the left of the address bar and clear **Blocked** next to **Send notifications**, then reload. - **Safari on a Mac**: choose **Safari → Settings → Websites → Notifications** and set qkap.app to **Allow**. - **iPhone and iPad**: open the **Settings** app, tap **Notifications → QKAP** and turn on **Allow Notifications**. Then go back to **Settings → Notifications** and tap **Turn on notifications**. ## Common questions ### Do I still get emails? Yes. Email alerts are separate and set per page: **Email notifications** in your inbox settings (see [Inbox and brand deals](https://qkap.app/docs/inbox)) and **Send order alerts to** in **Store → Payments** (see [UPI and payment links](https://qkap.app/docs/upi-and-payment-links)). Emails about your account's security, like password changes, always come by email. ### Why didn't a notification arrive? - On a computer, Chrome, Edge and Firefox only show notifications while they're running. - Focus or Do Not Disturb on your phone or computer can hide them. - Your phone's settings may block notifications from your browser, or from QKAP on an iPhone. - The kind may be switched off under **What to notify you about**. - If you logged out on that device, log in again. Tap **Send a test** in **Settings → Notifications** to check a device. ### Do my followers or buyers get notifications? Not from your page. Notifications are for the people who run pages: you, your team and your agency.